We respect your privacy and promise that we will use and store all information about you in a secure and responsible manner. By shopping with us, you agree to our Privacy Policy, in particular to our use of your information as described below. Below, we describe how personal data is collected, used and shared when you visit or make a purchase from balkonista.pl (the ‘Site’).

The information we collect on our site falls into two categories: (1) personal data that you provide when you create an account in our store, place an order, fill out a contact form, provide us with your email address in a newsletter subscription, and (2) information that is automatically collected during your visit to our website balkonista.pl (the ‘Website’).

When you make a purchase, subscribe to the newsletter, or become a registered user, we collect personal data about you, such as your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. We refer to this information as ‘Order Information.’

Additionally, when you visit the Site, we automatically collect certain information about the device you use to visit our Site, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Furthermore, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. This information is automatically collected as ‘Device Information.’

When we refer to ‘Personal Data’ in this Privacy Policy, we are referring to both ‘Device Information’ and ‘Order Information’.

We use Order Information to fulfil orders placed through the Website (including processing payment information, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use Order Information to:

• communicate with you;
• screen orders for potential risk or fraud;
• if you have given your consent, to provide you with information or advertising related to our products or services (e.g. newsletters)

We use the Device Information we collect to help us monitor potential risks and fraud (in particular IP addresses), as well as to improve and optimise our Website (for example, by generating analytics about how our customers browse and interact with the Website and to assess the success of our marketing and advertising campaigns).

We do not sell any personal data to third parties, including your name, address, email address or credit card details. We want to earn and maintain your trust, and we believe this is absolutely essential to doing so.

We only share personal data with entities that are necessary for us to carry out our business. For example, we use Shopify to power our online store — you can read more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your personal data here: https://www.google.com/intl/pl/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Transaction data, including personal data, may be transferred to PayLane, who handle payments for orders on the Website.

Finally, we may also share your personal data to comply with applicable laws and regulations, in response to a court order, search warrant or other lawful request for personal data, or in other circumstances to protect our rights.

Please also note that in connection with our cooperation with the above entities, your data will be transferred outside Europe, including to Canada and the United States.

We use available tools to help us publish advertisements on the Internet to present our offer to you and let you know what's new with us.

We use your personal data in the process of delivering targeted advertisements or marketing communications that we believe may be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative (‘NAI’) educational website at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/.

We caution visitors to our Site that we do not alter our data collection and use practices in response to a Do Not Track signal from a browser.

We will retain your personal information for as long as you are a customer. If you have not logged into our site for three years, we will delete your information from our systems.

You also always have the right to access the personal data we hold about you and to request that it be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details below.

When you place an order through the Site, we will maintain your Order Information for our records unless you ask us to delete this information.

We may update this privacy policy from time to time to reflect, for example, changes to our practices or other operational, legal or regulatory changes.

For more information about our privacy policy, if you have questions, or if you would like to make a complaint, please send us an email at info@balkonista.pl